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Waitlist Terms & Conditions

Last updated: December 21, 2025

No Payment Required Today

1. Purchase Phases & What Applies to You

Your rights and obligations depend on which phase you're in:

Phase Payment Required Cancellation
Waitlist (Current) $0 Cancel anytime, no questions asked
Pre-order (Early 2026) Refundable deposit (TBA) Full refund until shipping confirmed
Post-purchase Full payment 30-day returns policy applies

2. Waitlist Phase (Current)

2.1 What You're Doing Today

When you join the waitlist, you are reserving your spot in line for Jupyter products. You are NOT making a purchase or entering into a binding agreement to buy. No payment is required or accepted at this stage.

2.2 Pricing

Prices displayed on our website are indicative only and subject to change. Final pricing will be confirmed when pre-orders open. We reserve the right to adjust prices based on manufacturing costs, exchange rates, and market conditions.

Current indicative pricing can be viewed on our waitlist page. You will be notified of final pricing before any payment is required.

2.3 Cancellation During Waitlist

You may cancel your waitlist reservation at any time, at no cost. Since no payment has been taken, there is nothing to refund.

To cancel:

3. Pre-order Phase (Early 2026)

3.1 When Pre-orders Open

We expect to open pre-orders in early 2026. Waitlist members will receive priority access and advance notice via email before pre-orders open publicly. Exact timing will be communicated well in advance based on our manufacturing and certification progress.

3.2 Pre-order Deposit

To secure your order, a refundable deposit will be required per bundle. The deposit amount will be announced when pre-orders open. This deposit will be deducted from your final purchase price.

3.3 Cancellation During Pre-order

You may cancel your pre-order and receive a full refund of your deposit at any time before we confirm your order has entered shipping. Once your order is confirmed as shipped or dispatched to our logistics partner, cancellation is no longer available and our returns policy applies instead.

3.4 How to Cancel Pre-order

3.5 Balance Payment

The remaining balance (full price minus deposit) will be charged approximately 2 weeks before shipping. You will receive an email with a secure payment link. If payment is not completed within 14 days, your pre-order may be cancelled and deposit refunded.

4. Post-Purchase (After Shipping)

4.1 Once Your Order Ships

After your order has been dispatched, the pre-order cancellation policy no longer applies. Instead, our standard Returns Policy governs all returns and refunds.

4.2 Returns Summary

See our full Returns Policy for complete details.

5. Shipping Costs

Shipping is NOT free. Shipping costs will be calculated at checkout based on your delivery address.

5.1 Estimated Shipping Costs

These are estimates only. Final shipping costs may vary based on carrier rates at the time of shipping.

5.2 Import Duties & Taxes

You are responsible for any import duties, customs fees, or local taxes charged by your country. These are NOT included in the product or shipping price.

6. Payment Methods at Checkout

When you receive your checkout link, you will be able to pay using:

6.1 Buy Now, Pay Later Options

We offer flexible payment plans through our financing partners:

Pay in 4 (Interest-Free)

Monthly Financing (Up to 24 Months)

General Terms

6.2 Example: Full Protection Bundle (24 Months)

Payment Plan Monthly Amount (AUD) Duration
Pay in 4 $299.75 6 weeks (interest-free)
Monthly (0% APR) ~$100 12 months
Monthly (0% APR) ~$50 24 months
Total Price $1,199.00 (interest may apply on some plans)

*Monthly amounts are approximate. Actual amounts depend on the financing provider and your eligibility. Interest-free options subject to approval.

7. Estimated Shipping Date

7.1 Target Ship Date

We are targeting Q2 2026 (April-June) for initial shipments. As we finalize manufacturing and certification, we will provide a more specific window. You will receive your checkout link approximately 2 weeks before shipping begins, and you will not be charged until we have a confirmed ship date.

7.2 Potential Delays

While we do not anticipate any issues, the ship date may be adjusted if:

If delays occur, we will notify you via email with updated timelines. You will NOT be asked to pay until we are ready to ship.

Our commitment: We will communicate transparently about any delays and provide regular updates on production progress.

8. Jupyter's Right to Cancel Reservations

Jupyter reserves the right to cancel waitlist reservations in the following circumstances:

Since no payment has been taken, there is nothing to refund if a reservation is cancelled.

9. Delivery Information

9.1 Shipping Origin

All orders ship from our manufacturing facility in Shenzhen, China via international express courier (DHL, FedEx, or equivalent).

9.2 Estimated Delivery Times

10. Product Specifications & Appearance

Final product specifications may differ slightly from waitlist descriptions as we continue to improve the product before shipping. Any material changes will be communicated to you before your checkout link is sent.

You will have the opportunity to review final specifications before completing payment.

10.1 Product Images

Images displayed on this website include both photographs and digital renders. The final appearance of products may vary slightly from images shown, particularly for:

The real product photographs of the Jupyter Hub, Indoor Halo, and Outdoor Halo shown on the website are representative of the final products that will be shipped. Minor variations in finish, colour, or materials may occur due to manufacturing processes.

11. Communication & Contact Information

By joining the waitlist, you agree to receive communications about your reservation and Jupyter products.

11.1 Your Responsibilities

You agree to:

11.2 How We Will Contact You

We will send communications via:

By providing your phone number, you consent to receive SMS messages related to your reservation. Standard message and data rates may apply. You can opt out of marketing communications at any time.

Note: If we cannot reach you due to outdated contact information when it's time to checkout, your reservation may be released to other customers. Please keep your details up to date.

12. Privacy & Data

Your personal information is protected under our Privacy Policy. We will only use your information to:

13. Device Compatibility & Features

13.1 Supported Cameras

Jupyter Hub works with most security cameras that support ONVIF (a common industry standard for IP cameras). For best performance:

13.2 Smart Home Devices

At launch, Jupyter Hub supports the following smart home integrations:

13.3 Voice AI Features (Coming Q3 2026)

Voice Summary and Voice AI capabilities are not included at launch. These features are scheduled for release in Q3 2026 as our only paid subscription service.

13.4 Best Practices

For the best experience with your Jupyter system:

Note: Features, compatibility, and supported devices may change as we continuously improve the system through automatic updates. For the latest compatibility information, visit our support page or contact us directly.

14. Contact Us

If you have questions about these terms or your waitlist reservation:

15. Changes to Terms

We may update these terms from time to time. If we make material changes, we will notify you via email. Your continued participation in the waitlist after notification constitutes acceptance of the updated terms.

16. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.