Waitlist Terms & Conditions

1. Purchase Phases & What Applies to You

Your rights and obligations depend on which phase you're in:

2. Waitlist Phase (Current)

2.1 What You're Doing Today

When you join the waitlist, you are reserving your spot in line for Jupyter products. You are NOT making a purchase or entering into a binding agreement to buy. No payment is required or accepted at this stage.

2.2 Pricing

Pricing has not yet been announced. We reserve the right to adjust prices based on manufacturing costs, exchange rates, and market conditions.

You will be notified of pricing before any payment is required. Payment plan options will be available through our financing partners (see Section 6).

2.3 Cancellation During Waitlist

You may cancel your waitlist reservation at any time, at no cost. Since no payment has been taken, there is nothing to refund.

To cancel:

• Email us at support@jupyter.com.au with your reservation details
• Or simply do nothing — waitlist spots are non-binding

3. Pre-order Phase

3.1 When Pre-orders Open

Waitlist members will receive priority access and advance notice via email before pre-orders open publicly. Pricing will be announced at this time. Exact timing will be communicated well in advance based on our manufacturing and certification progress.

3.2 Pre-order Deposit

To secure your order, a refundable deposit will be required per bundle. The deposit amount will be announced when pre-orders open. This deposit will be deducted from your final purchase price.

3.3 Cancellation During Pre-order

You may cancel your pre-order and receive a full refund of your deposit at any time before we confirm your order has entered shipping. Once your order is confirmed as shipped or dispatched to our logistics partner, cancellation is no longer available and our returns policy applies instead.

3.4 How to Cancel Pre-order

• Email support@jupyter.com.au with your order number
• Refunds processed within 5-10 business days to original payment method

3.5 Balance Payment

The remaining balance (full price minus deposit) will be charged approximately 2 weeks before shipping. You will receive an email with a secure payment link. If payment is not completed within 14 days, your pre-order may be cancelled and deposit refunded.

4. Post-Purchase (After Shipping)

4.1 Once Your Order Ships

After your order has been dispatched, the pre-order cancellation policy no longer applies. Instead, our standard Returns Policy governs all returns and refunds.

4.2 Returns & Refunds

Change of Mind: You may return unused, unopened products within 30 days of delivery for a full refund. The product must be in its original packaging and in resaleable condition. Return shipping is at your cost. Refunds are processed within 10 business days of receiving the returned product.

Faulty or Defective Products: If your product is faulty, defective, or does not match its description, you are entitled to a remedy under the Australian Consumer Law. For a major failure, you may choose a replacement or a full refund. For a minor failure, we may repair the product within a reasonable timeframe. We will cover return shipping costs for products confirmed as faulty.

Damaged in Transit: If your product arrives damaged, contact support@jupyter.com.au within 7 days of delivery with photographs of the damage. We will arrange a replacement at no cost to you.

How to Return: Email support@jupyter.com.au with your order number and reason for return. We will provide a return authorisation and shipping instructions within 2 business days.

Non-returnable Items: Products that have been installed, physically damaged through misuse, or are missing original packaging and accessories may not be eligible for a change-of-mind return. This does not affect your rights under the Australian Consumer Law for faulty products.

See our full Returns Policy for complete details.

5. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Competition and Consumer Act 2010 (Cth) or equivalent state and territory legislation.

6. Warranty, Liability & AI Accuracy

6.1 Hardware Warranty

Jupyter products are covered by a 12-month manufacturer warranty from the date of delivery. This warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, unauthorised modification, improper installation, or normal wear and tear.

To make a warranty claim, contact support@jupyter.com.au with your order number and a description of the issue. We will assess the claim and, at our discretion, repair, replace, or refund the product in accordance with our obligations under Australian Consumer Law.

6.2 AI Accuracy

Jupyter products use artificial intelligence to detect and classify events including faces, people, vehicles, parcels, sounds, and behaviours. While we invest significant effort in training and improving our AI models, no AI system is perfect. Detections may occasionally be inaccurate, delayed, or missed entirely. Factors including lighting, camera angle, weather, obstructions, and network conditions can affect performance.

Jupyter products are designed to enhance your security awareness. They are not a substitute for professional monitored security systems, emergency services, or insurance. You should not rely solely on Jupyter products for the protection of life or property.

6.3 Limitation of Liability

To the maximum extent permitted by law, and subject to Section 5 (Australian Consumer Law), Jupyter's total liability arising from or related to the use of Jupyter products, software, or services shall not exceed the total amount you paid to Jupyter for the relevant product.

Jupyter is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of property, loss of data, loss of revenue, personal injury, or emotional distress arising from the use of or inability to use Jupyter products.

This limitation applies regardless of the form of action, whether in contract, tort, negligence, strict liability, or otherwise, and even if Jupyter has been advised of the possibility of such damages.

6.4 Security Disclaimer

Jupyter products provide AI-powered security monitoring and deterrence. They do not guarantee the prevention of break-ins, theft, property damage, or personal harm. No security system can guarantee absolute protection. We strongly recommend maintaining appropriate home and contents insurance coverage regardless of the security measures you have in place.

7. Intellectual Property

All software, firmware, AI models, and proprietary algorithms embedded in Jupyter products remain the intellectual property of Jupyter Pty Ltd. Your purchase grants you a non-exclusive, non-transferable licence to use the software and firmware included with your Jupyter products for personal, non-commercial home security purposes.

You may not reverse engineer, decompile, modify, or distribute the software or firmware. Automatic software and firmware updates may be delivered to your device to improve performance, fix issues, or add features.

8. Shipping Costs

Shipping is NOT free. Shipping costs will be calculated at checkout based on your delivery address.

8.1 Estimated Shipping Costs

Shipping costs will be calculated at checkout based on your delivery address, package weight, and carrier rates at the time of shipping. Estimates will be provided when pre-orders open.

8.2 Import Duties & Taxes

You are responsible for any import duties, customs fees, or local taxes charged by your country. These are NOT included in the shipping cost.

9. Payment Methods at Checkout

When you receive your checkout link, you will be able to pay using:

• Credit/Debit Cards: Visa, Mastercard, American Express
• PayPal: Pay with your PayPal balance or linked cards
• Buy Now, Pay Later: Split your payment into instalments (availability varies by region)
• Apple Pay / Google Pay: Fast checkout on supported devices

9.1 Buy Now, Pay Later Options

We offer flexible payment plans through our financing partners:

Pay in 4 (Interest-Free)

• How it works: Pay in 4 equal instalments over 6 weeks. First payment due at checkout, then every 2 weeks.
• Interest-free: No interest or fees when you pay on time.
• Late fees: If you miss a payment, the financing provider may charge late fees as per their terms.

Monthly Financing (Up to 24 Months)

• How it works: Spread your payments over 3, 6, 12, or 24 months depending on eligibility.
• Interest: Interest may apply (typically 0-35.99% APR depending on your credit profile and the provider).
• No hidden fees: See your total cost upfront before you commit.

General Terms

• Eligibility: Subject to approval by the financing provider. You must be 18+ and meet their credit requirements.
• Refunds: If you return your order, refunds are processed through the financing provider and applied to your remaining instalments.
• No surcharges: We do not add any surcharge for using Buy Now, Pay Later options.

9.2 Payment Plan Options

*Pricing and monthly amounts have not yet been announced. Monthly amounts will depend on the financing provider and your eligibility. Interest-free options subject to approval.

10. Estimated Shipping Date

10.1 Target Ship Date

We are targeting June 2026 for initial shipments. As we finalize manufacturing and certification, we will provide a more specific window. You will receive your checkout link approximately 2 weeks before shipping begins, and you will not be charged until we have a confirmed ship date.

10.2 Potential Delays

While we do not anticipate any issues, the ship date may be adjusted if:

• Certification processes take longer than expected
• Manufacturing encounters unforeseen challenges
• Global logistics disruptions occur

If delays occur, we will notify you via email with updated timelines. You will NOT be asked to pay until we are ready to ship.

11. Jupyter's Right to Cancel Reservations

Jupyter reserves the right to cancel waitlist reservations in the following circumstances:

• Suspected fraudulent activity
• Inability to deliver to your region due to regulatory restrictions
• Product discontinuation before shipping
• Force majeure events beyond our control

Since no payment has been taken, there is nothing to refund if a reservation is cancelled.

12. Delivery Information

12.1 Shipping Origin

All orders ship from our manufacturing facility in Shenzhen, China via international express courier (DHL, FedEx, or equivalent).

12.2 Estimated Delivery Times

• Australia & New Zealand: 5-10 business days from dispatch
• United States & Canada: 7-12 business days from dispatch
• United Kingdom & Europe: 7-14 business days from dispatch

13. Product Specifications & Appearance

Final product specifications may differ slightly from waitlist descriptions as we continue to improve the product before shipping. Any material changes will be communicated to you before your checkout link is sent.

You will have the opportunity to review final specifications before completing payment.

13.1 Product Images

Images displayed on this website include both photographs and digital renders. The final appearance of products may vary slightly from images shown, particularly for:

• Jupyter Camera: Final appearance may differ from rendered images shown on the website
• BLE KeyFob & Door Sensors: Final appearance may differ from rendered images shown on the website

The real product photographs of the Jupyter Hub, Indoor Halo, and Outdoor Halo shown on the website are representative of the final products that will be shipped. Minor variations in finish, colour, or materials may occur due to manufacturing processes.

14. Communication & Contact Information

By joining the waitlist, you agree to receive communications about your reservation and Jupyter products.

14.1 Your Responsibilities

You agree to:

• Provide accurate email address and phone number when joining the waitlist
• Keep your contact information current
• Check your email and phone for your checkout link when the time comes

14.2 How We Will Contact You

We will send communications via:

• Email: Reservation confirmation, product updates, checkout link
• SMS: Checkout link reminder, important updates

By providing your phone number, you consent to receive SMS messages related to your reservation. Standard message and data rates may apply. You can opt out of marketing communications at any time.

15. Privacy & Data

Your personal information is protected under our Privacy Policy. We will only use your information to:

• Manage your waitlist reservation
• Send your checkout link when products are ready
• Process and fulfill your order after payment
• Provide customer support
• Send product updates and announcements (you can unsubscribe anytime)

16. Device Compatibility & Features

16.1 Supported Cameras

Jupyter Hub works with IP security cameras that support RTSP streaming. RTSP is a widely used protocol supported by most modern IP cameras from brands including Hikvision, Dahua, Reolink, and many others.

For best performance:

• We recommend connecting up to 6 cameras per Hub
• Cameras must support RTSP streaming (most PoE and wired IP cameras do)
• WiFi-only cameras and wireless doorbells are not currently supported

Camera compatibility depends on the manufacturer, model, and firmware version. We maintain a compatibility checker at jupyter.com.au where you can verify your camera before purchase. If your camera is not in our database, contact support@jupyter.com.au and we will verify compatibility for you.

16.2 Smart Home Devices

At launch, Jupyter Hub supports the following smart home integrations:

• Garage door openers: Requires a supported WiFi garage door opener. Jupyter Intelligent Garage has been verified with the Meross Smart Garage Door Opener only at this time. We plan to expand support to more popular WiFi garage door opener products in the future.
• Entry door sensors: Jupyter-branded door sensors only
• Additional device support is planned for future software updates

16.3 Voice AI & Text Summary (Future Feature)

Voice AI and Text Summary are planned as optional premium features and will not be available at launch. Release timing and subscription pricing will be communicated to customers separately.

When available, Voice AI will allow you to query recent security events using natural language. Text summaries are generated from event metadata (timestamps, detection types, zone labels). No raw video or audio content is transmitted to external servers for this feature.

• Voice AI will be able to retrieve and summarise events from the past 14 days.
• All core AI features (FaceAI, LoiterAI, ParcelAI, SoundAI, VehicleAI, OccupancyAI) are included with your hardware purchase at no additional ongoing cost.

16.4 Best Practices

For the best experience with your Jupyter system:

• Use detection zones in the app to focus on important areas and reduce unwanted alerts
• Position cameras to clearly capture faces and movement
• Ensure a strong WiFi signal or use a wired Ethernet connection for best results

17. Contact Us

If you have questions about these terms or your waitlist reservation:

• Email: support@jupyter.com.au
• Response time: Within 48 hours

18. Changes to Terms

We may update these terms from time to time. If we make material changes, we will notify you via email. Your continued participation in the waitlist after notification constitutes acceptance of the updated terms.

19. Dispute Resolution

If you have a concern about your Jupyter product or our services, please contact us first at support@jupyter.com.au. We will work with you in good faith to resolve the matter within 14 business days.

If the matter cannot be resolved through direct communication, either party may refer the dispute to a mediator agreed upon by both parties. The costs of mediation will be shared equally unless otherwise agreed.

Nothing in this section limits your right to take action under the Australian Consumer Law or to lodge a complaint with a relevant regulatory body.

20. Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria, subject to any rights you may have under the Australian Consumer Law to bring proceedings in the jurisdiction of your choosing.