Privacy Policy

1. Who We Are

Jupyter Pty Ltd ("Jupyter", "we", "us", "our") is an Australian company that designs and sells smart home security products. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

We are committed to protecting your privacy and complying with the Australian Privacy Act 1988, the Privacy Amendment (Notifiable Data Breaches) Act 2017, and where applicable, the EU General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

2. Information We Collect

2.1 Information You Provide

When you interact with us, you may provide:

• Account information: Name, email address, phone number, shipping address
• Payment information: Processed securely by Shopify Payments, PayPal, or our financing partners (we do not store card details)
• Communications: Emails, support requests, feedback you send us
• Survey responses: If you participate in surveys or beta programs

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Device information: Browser type, operating system, device type
• Usage data: Pages visited, time spent, click patterns
• Location data: Country/region based on IP address (not precise location)
• Cookies: See Section 8 for details

2.3 Information from Jupyter Products

Our smart home security products (Jupyter Hub, Halo cameras, sensors) may collect:

3. How We Use Your Information

We use your information to:

• Fulfill orders: Process payments, ship products, provide order updates
• Provide support: Respond to inquiries, troubleshoot issues
• Improve products: Analyze usage patterns, fix bugs, develop new features
• Communicate: Send order confirmations, shipping updates, balance reminders
• Marketing: Send product updates and announcements (with your consent)
• Security: Detect fraud, protect against abuse
• Legal compliance: Meet legal obligations, respond to lawful requests

3.1 Legal Basis for Processing (GDPR)

For EU/UK customers, we process your data based on:

• Contract: To fulfill your order and provide services
• Consent: For marketing communications
• Legitimate interests: To improve our products and prevent fraud
• Legal obligation: To comply with laws

4. Information Sharing

We do not sell your personal information. We may share information with:

4.1 Service Providers

• Shopify: E-commerce platform (order processing, payments)
• Payment processors: PayPal and Buy Now, Pay Later financing partners (payment processing)
• Shipping carriers: DHL, FedEx, SF Express (delivery)
• Email services: For transactional and marketing emails

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

Checkout & Payment Privacy: For detailed information about how your data is handled during checkout and payment processing, please see our Shopify Privacy Policy.

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

If Jupyter is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

5. Data Storage & Security

5.1 Where We Store Data

Your personal data is stored on servers located in Australia. Our e-commerce platform (Shopify) may process data in their US and Canadian facilities, subject to appropriate safeguards.

5.2 Security Measures

We protect your data using:

• TLS/SSL encryption for all data transmission
• AES-256 encryption for stored data
• Regular security audits and penetration testing
• Access controls and authentication
• Employee training on data protection

5.3 Data Retention

6. Your Rights

You have the following rights regarding your personal information:

6.1 All Customers

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Request deletion of your data
• Opt-out: Unsubscribe from marketing emails
• Complaint: Lodge a complaint with privacy authorities

6.2 Additional Rights (EU/UK - GDPR)

• Portability: Receive your data in a portable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time

6.3 Additional Rights (California - CCPA)

• Know: Know what personal information we collect
• Delete: Request deletion of personal information
• Non-discrimination: Equal service regardless of privacy choices

To exercise your rights, contact us at privacy@jupyter.com.au

7. Jupyter Product Privacy

7.1 Local Processing

Jupyter devices are designed with privacy in mind. All AI processing for face recognition, motion detection, and behavior analysis happens locally on your Jupyter Hub. Your video footage never leaves your home network unless you explicitly choose to enable cloud features.

7.2 What We Can't See

• Your camera feeds
• Your recorded videos
• Faces of people in your home
• Audio from your devices

7.3 What We Can See (with your permission)

• Device online/offline status
• Firmware version
• Error logs (for troubleshooting)
• Feature usage statistics (anonymized)

7.4 Third-Party Integrations

If you connect Jupyter to third-party services (e.g., smart home platforms), those services may have access to certain data according to their own privacy policies. Review their policies before connecting.

7.5 Voice AI & Text Summary (Coming Q3 2026)

Voice AI and Text Summary are optional subscription features scheduled for release in Q3 2026. These are the only paid features in the Jupyter ecosystem - all core AI features remain free.

If you choose to subscribe to Voice AI:

• Voice queries are processed locally on your Jupyter Hub first
• Only the text query (not audio) may be sent to our servers for processing
• Event summaries are generated from metadata only - video content is never sent to the cloud
• You can disable Voice AI at any time without affecting core functionality

8. Cookies & Tracking

8.1 What We Use

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

8.3 Do Not Track

We respect Do Not Track (DNT) browser signals. When DNT is enabled, we disable non-essential tracking.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Transfers

If you are outside Australia, your data may be transferred to and processed in Australia. For EU/UK customers, we ensure appropriate safeguards are in place, including Standard Contractual Clauses where required.

11. Data Breach Notification

In the event of a data breach that is likely to result in serious harm, we will:

• Notify the Office of the Australian Information Commissioner (OAIC) within 72 hours
• Notify affected individuals as soon as practicable
• Take immediate steps to contain the breach and mitigate harm

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to customers
• Updating the "Last updated" date above